How to Check the Box, Seal and Batch When Your Order Arrives
A short checklist for the moment a parcel arrives in Thailand: what to look at before anything is opened, what each format should contain, where the batch number and expiry date are printed, and what to do within the 48-hour window if something is missing, damaged or different from the listing.
Before you open anything
The most useful minute of the whole order is the one before the first seal is broken. Look at the parcel as it arrived: the outer packaging, the courier label, any crushed corners or signs that it was opened. Take a photograph of the sealed parcel and its label. If something turns out to be wrong, that photograph and the order number are what support needs, and the claim window is 48 hours from delivery.
Look first and open later. Opened products cannot be returned, because storage and handling cannot be verified once the seal is gone, so the checks on this page are made from the outside of each container: the box, the seal, the label and the count of what is inside. Do not break the seal on a vial, an ampoule or a blister strip to check it.
The outer box and the seal
Compare the box with the photograph on the listing. The name, the strength and the pack format should match what you ordered. Peptide kit boxes carry a security strip across the lid, and some boxes carry a holographic strip or label; both should be intact and look like the ones in the listing photograph.
The photograph shows the packaging, not your batch. The batch number and the expiry date printed on the pack in a listing photograph can differ from the ones on the box you receive, so what matters is that yours are present, legible and match the product.
What should be inside, by format
The table lists what each format should contain, where to read the figures that matter and how it is kept. Count the contents against it before putting anything away.
| Format | What should be in the parcel | What to read and compare | Storage |
|---|---|---|---|
| Peptide kit (five vials) | Five vials and, in most kits, an 11ml diluent vial | Kit total and strength per vial on the box; batch and expiry on each vial | Refrigerate |
| Single peptide vial | One vial in its own box | Compound name and strength on the box and the vial; batch and expiry | Refrigerate |
| Oil vial | One multi-dose vial with a stopper | Ester, strength per milliliter and volume on the vial and the box; batch marking | Do not refrigerate |
| Ampoule kit | Ten sealed 1ml glass ampoules | Strength per milliliter and ester; count ten and look at each ampoule | Do not refrigerate |
| Tablet pack | 100 tablets in blister strips | Strength per tablet on the box; intact blister strips; batch and expiry on the box | Keep dry |
| Hormone kit | Ten 10IU vials | Strength in IU on the box; ten vials present; legible batch and expiry | Refrigerate |
Where exactly the batch and expiry are printed varies by product: on the box, on the vial or ampoule, or on the blister strip. They should be readable.
Counting the contents
A five-vial kit holds five vials, and the diluent vial is a sixth item when the listing says one is included. An ampoule kit holds ten glass ampoules, and each one should be whole and sealed. A tablet pack holds 100 tablets in blister strips, and the strips should be unbroken. The hormone kit holds ten vials.
A missing item is the easiest problem to prove and the easiest to fix, but only if it is reported with a photograph of the contents laid out and the order number, inside the 48-hour window.
Batch numbers and expiry dates
Every format carries a batch marking and an expiry date somewhere on the packaging. Read both. The expiry should sit comfortably beyond the time you plan to keep the product, and the batch marking should be printed clearly rather than smudged or covered. Keep the packaging until the product has been used up, because it is the only place those details are recorded.
If something is wrong: the first 48 hours
Contact support within 48 hours of delivery with the order number and clear photographs of the parcel, the label, the seal and the contents. Damaged or incorrect orders are resolved directly with support; the return policy page sets out the terms.
If a refrigerated item sat in the heat before you could receive it, say so before you open it. Support can only help with what it knows about, and a note on the delivery conditions is part of that.
How long do I have to report a problem with an order?
Within 48 hours of delivery, with the order number and photographs. Support reviews the case and gives the next step.
Can I return a product after opening it?
No. Opened products cannot be returned, because handling and storage cannot be verified after delivery. That is why the checks here are done before opening.
Which photographs should I take?
The sealed parcel with its label, the outer box, the seal, the printed label with the strength and the batch, and the contents laid out. Clear photographs in good light are enough.
Where is the batch number printed?
On the box, on the vial or ampoule, or on the blister strip, depending on the product. It should be readable on at least the packaging you receive.
The listing photograph shows a different batch from mine. Is that a problem?
Not by itself. The batch and expiry on the pack in a listing photograph can differ from the ones on your box. Check that yours are present and legible and that the strength and format match the listing.
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